Term of Use
Terms and Conditions
Last Updated: August 4, 2026
Welcome to Elite Movers Muscat. By using our website, requesting a quotation, or booking our moving services, you agree to the following Terms and Conditions.
1. Our Services
Elite Movers Muscat provides residential moving, office relocation, packing, unpacking, furniture moving, loading, unloading, and transportation services in Muscat and other areas of Oman.
The exact services included in your booking will be mentioned in your quotation or booking confirmation.
2. Quotations and Pricing
All quotations are based on the information provided by the customer, including the number of items, moving location, property access, required manpower, and packing needs.
The final price may change if:
✓Additional items are added
✓The moving location changes
✓Extra packing materials are required
✓Access is difficult or different from the information provided
✓Additional manpower, vehicles, or trips are needed
Any additional charges will be communicated to the customer.
3. Booking Confirmation
A booking is confirmed only after the customer accepts the quotation and completes any required advance payment.
Submitting an enquiry or requesting a quotation does not guarantee availability.
Moving dates are subject to team and vehicle availability.
4. Payments
Customers must pay the agreed amount according to the payment terms mentioned in the quotation or invoice.
We may require an advance payment to reserve the moving date.
Any additional services requested during the move may be charged separately.
5. Customer Responsibilities
Customers are responsible for:
✓Providing complete and correct moving details
✓Informing us about fragile, heavy, or valuable items
✓Arranging building access, parking, and lift permission
✓Keeping jewellery, cash, passports, and important documents with them
✓Ensuring all items are ready at the agreed moving time
✓Checking the property and items after the move
Delays caused by missing access permissions, unavailable keys, or unprepared items may result in additional charges.
6. Packing and Furniture Handling
When packing services are included, our team will use suitable packing materials and reasonable care.
Customers must inform us in advance about fragile or valuable items that require special handling.
Furniture disassembly and reassembly will only be provided if included in the quotation.
We are not responsible for damage caused by weak, previously damaged, or poorly maintained furniture.
7. Prohibited Items
Customers must not include the following items in the move:
✓Illegal goods
✓Explosive or flammable materials
✓Hazardous chemicals
✓Weapons or ammunition
✓Gas cylinders
✓Cash, jewellery, or important documents
✓Perishable food
✓Any item prohibited under Omani law
We may refuse to transport any item that is unsafe, illegal, or unsuitable for transportation.
8. Cancellation and Rescheduling
Customers should contact us as early as possible if they need to cancel or change a booking.
Cancellation or rescheduling charges may apply if:
✓The request is made at short notice
✓Staff or vehicles have already been reserved
✓Packing materials have already been purchased
✓Work has already started
Any advance payment refund will depend on the booking conditions and costs already incurred.
9. Damage and Claims
Our team will take reasonable care while handling and transporting customer belongings.
Any visible damage or missing item should be reported immediately before the moving team leaves.
Customers should provide photographs, item details, and proof of value when submitting a claim.
We are not responsible for damage caused by:
✓Existing damage
✓Normal wear and tear
✓Poor customer packing
✓Undisclosed fragile items
✓Weak furniture or loose fittings
✓Internal electrical or mechanical faults
✓Events outside our reasonable control
10. Delays and Unavoidable Events
Moving times are estimates and may be affected by traffic, weather, road closures, building restrictions, vehicle issues, or other unexpected circumstances.
We will make reasonable efforts to complete the service on time, but we are not responsible for delays caused by events outside our control.
11. Website Content
The information on our website is provided for general guidance.
Service availability, pricing, and moving requirements may vary depending on each booking.
Website content, images, logos, and service descriptions may not be copied or reused without our permission.
12. Privacy
Personal information submitted through our website, WhatsApp, phone, or email will only be used to respond to enquiries, prepare quotations, manage bookings, and provide our services.
For more information, please read our Privacy Policy.
13. Complaints
Customers can contact us if they have a complaint or concern about our services.
Please provide your name, booking details, moving date, and a clear description of the issue.
We will review the complaint and try to provide a fair solution.
14. Governing Law
These Terms and Conditions are governed by the laws of the Sultanate of Oman.
Any dispute that cannot be resolved through mutual discussion will be handled by the relevant authorities or courts in Oman.
15. Contact Us
For questions about these Terms and Conditions, quotations, bookings, or cancellations, contact:
Elite Movers Muscat
Email: info@elitemoversmuscat.com
Phone and WhatsApp: +968 94412914
Alternative Phone: +968 97718727
Website: elitemoversmuscat.com